Return & Exchange Policy
- To initiate a return or exchange for Woody Walls wood wall panels and planks, please submit your request within 30 days of receiving the product.
- The items must be unused and returned in their entirety (uncut). While it's acceptable if one of the boxes was opened, it must be resealed.
- Exchanges are complimentary, excluding shipping fees to our warehouse, provided they are requested within the initial 30 days of receiving the product.
- Should you opt for an exchange involving a higher-priced item, you will be responsible for covering the price difference.
- For returns initiated more than 30 days after receiving the product, shipping fees and a 15% restocking fee will be applied.
* Please note that samples and accessories are non-returnable.
Refunds will be processed upon receiving the returned material and credited to the card
used for purchase within 3-5 business days.